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Bluetooth Handsfree issue

The three buttons on the steering column for the handsfree stopped working on my car about a year ago.... at first I thought I would pull out the radio check all the connections ( I did this and could see no loose wires but an empty socket ( I'm guessing that's normal ? ) This is the standard head unit not the SatNav one.
Then read it might be the Clock Spring behind the airbag where all the steering controls work from ANYONE had to change clock spring anyone had same issue ? I do sometimes hear a little scraping noise from Steering just assumed was normal power steering noise ? Thanks Guys New on here