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Electric power steering too heavy and wont self center

So I have recently gotten a 2010 zc31s Swift Sport, and it's been pretty great...except one thing. The steering feels very heavy and dull, gives no feedback of the road or anything, and it also won't center. Even at high speed, if I steer and let go, the steering wheel stays perfectly in place. The only time it self-centers is on tight turns when giving a lot of steering lock, but even then it doesn't come close to centering fully. No light about this issue comes on in the dashboard. On the internet, I have seen videos of people replacing the power steering module, and that fixed the problem, but I am not sure if that would also be the case with mine. Do you guys have any ideas?

It's worth watching this

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Godiraone Moatlatsi